Return & Refund Policy

At been HER Official, each item is made to order especially for you. Because of this, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or personal preference.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Email us at: your been HER Official business email

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

If your claim is approved, we will provide a replacement or refund at no additional cost.

Cancellations

Orders may be canceled only before production begins. Once production has started, orders cannot be canceled because each item is custom made.

Refunds

Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear.

Questions?

If you have any questions about your order or this policy, please contact us at:

Email: your been HER Official business email