Shipping policy
Shipping Policy
Last Updated: August 2026
Thank you for shopping with been HER Official. We appreciate your support and are committed to making your shopping experience as smooth as possible.
Order Processing
All of our products are made to order. Once your order is placed, please allow 2–5 business days for production before your order ships.
During holidays, promotions, or periods of high demand, processing times may be slightly longer.
Shipping Times
After your order has been produced, estimated U.S. shipping times are:
- Standard Shipping: 3–7 business days
Delivery times are estimates and may vary depending on your location and the shipping carrier.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package.
Shipping Delays
Although we work hard to deliver your order on time, delays caused by weather, holidays, carrier issues, or other circumstances beyond our control may occasionally occur.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. We are not responsible for packages shipped to an incorrect address provided at checkout.
Lost or Damaged Packages
If your package arrives damaged or if you believe it has been lost in transit, please contact us within 14 days of the estimated delivery date.
Please include:
- Your order number
- A description of the issue
- Photos (if the item was damaged)
Email us at:
Questions?
If you have any questions about shipping or your order, we're happy to help.
Email: beenherofficial@gmail.com